Contact us
Email our support team for account, playback, subscription or content-related assistance. We usually reply within 24–48 hours.
Before contacting us
Restart the app, check your network, then confirm you are using the latest available version.
Security reminder: DramaMore support will never ask for your password, verification code or full payment-card details.
Frequently asked questions
Common solutions for watching, accounts, subscriptions and app performance.
- Switch between Wi-Fi and mobile data.
- Close and reopen DramaMore.
- Disable VPN, proxy or network filtering temporarily.
- Restart your device and update the app.
If the problem affects only one episode, include the drama name and episode number in your support request.
Check the device media volume, silent mode and connected Bluetooth devices. Reopen the episode and try another audio language when available.
Open the player language controls and reselect the subtitle track. If the timing remains incorrect, report the drama title, episode number, selected audio language and subtitle language.
Confirm that you are using the same sign-in method you used when creating the account. Check for typing errors, request a new verification code, and make sure your device date and time are set automatically.
Make sure you are signed into the correct account and sign-in method. Guest viewing data may not appear after reinstalling the app or changing devices.
Confirm the purchase appears in your Apple App Store or Google Play purchase history, then reopen DramaMore and use the restore-purchase option when available. Contact support with the store order number; do not send full card details.
Subscriptions purchased through Apple or Google are managed in the subscription settings of the corresponding store account. Deleting the app does not cancel a store subscription.
Refund eligibility and processing depend on the payment platform used for the purchase. For App Store or Google Play purchases, submit the request through that store and include the order number when contacting DramaMore support.
Availability may vary by country, language, licensing period or app version. Search for the title again and update the app. Support can check a specific title when you provide your country and the exact drama name.
Send the drama title, episode number, timestamp, language and a short description of the issue. A screenshot is especially helpful for subtitle and artwork problems.